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Universal Agent Bridge

Any agent. Every application. One universal bridge

Your organization is adopting conversational AI at work. Those platforms need governed access to enterprise systems, and the Aquera Universal Agent Bridge provides it: the agents in your environment reach 80+ HCM systems, 20+ directories, 10+ ITSM platforms, and every application behind them. One bridge, with access and security built in.

Trusted by 1,500+ Organizations Worldwide

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The Case for Governed Access

Agents are already here. Governance has to catch up

65%
of organizations now use generative AI in at least one business function
McKinsey
40%
of enterprise applications will embed AI agents by end of 2026
Gartner
71%
of organizations had an identity-related breach in the past year
Sophos
The Gap

Why agent projects stall

Without a universal bridge, every agent multiplied by every application is its own integration, credential store, and audit gap. Cross-system work has no owner, and security cannot approve what it cannot see.

Why agent projects stall
Integration sprawl. Every agent multiplied by every application is its own integration, credential store, and audit gap.
Service accounts overreach. APIs expose coarse credentials with no way to restrict data or actions by who is asking.
Cross-system work has no owner. Onboarding touches four systems; each platform’s agent stops at the edge of its own suite.
Security says "not yet." Ungoverned agents risk data exposure and unauthorized writes, so adoption stalls.
How the Bridge unblocks them
Neutral endpoints. Any MCP client and any MCP server, Aquera-built or the vendor’s own, meet on one bridge over remote MCP with OAuth 2.1.
Authorization ladder. Extends each application’s security model to ensure least privilege, leveraging the authorization levels the application provides.
Cross-application by design. A single request can span HCM, directory, IdP, and ITSM, governed and logged end to end.
Zero credential exposure. The agent platform never holds a credential to any underlying system.
Go Deeper

Universal Agent Bridge datasheet

The request flow, the authorization ladder, the MCP server catalog, and the full point-to-point comparison.

Download the datasheet
How It Works

How every request flows

Every request is authenticated to a real person through your identity provider, authorized as that person on every call, executed on their behalf, and logged. The Bridge ships no assistant, stores no data, and holds no standing credentials.

1 AUTHENTICATE

Tie every request to a real person

Users authenticate once through your identity provider, Okta, Entra ID, or any OIDC/SAML provider, over remote MCP with OAuth 2.1, with MFA and Conditional Access enforced and no passwords stored.

  • IdP-native SSO. Per-user context enforced on every call.
  • MFA & Conditional Access. Every policy applied automatically.
  • Zero stored credentials. The agent platform never holds a system password.
2 AUTHORIZE

Extend each application’s own security model

An authorization ladder layers on top of each application’s security model to ensure least privilege, leveraging the authorization levels that application already provides. Denials come back with constructive next steps.

  • Layered, never replaced. Fine-grained control on top of the app’s own model.
  • Per-user and per-action. Temporal, default-deny, hierarchy-aware.
  • Denied with next steps. Unauthorized requests handled gracefully.
3 EXECUTE & LOG

Run it on the user’s behalf, fully recorded

A single request can span HCM, directory, IdP, and ITSM, orchestrated end to end and executed as the authenticated person, with every decision written to an exportable audit trail.

  • Cross-application. One request spans four systems, governed throughout.
  • No stored data. The Bridge ships no assistant and holds no data.
  • Exportable audit trail. Allowed and blocked alike, with the decision basis.
What Makes It Universal

Universal in every dimension

Any Agent

Conversational AI platforms, Claude, Copilot, ChatGPT, Gemini, plus platform agents and custom MCP clients, over OAuth 2.1 with your IdP.

Every Application

1,000+ production-grade connectors across HCM, identity, ITSM, databases, and SCIM, the estate that already powers Aquera provisioning.

Always as the User

Runs as the authenticated person: per-user, temporal, per-action, default-deny. Controls service accounts never had.

One Audit Trail

Who asked, what was touched, the decision and its basis, exportable, allowed and blocked alike. No PII stored in transit.

Graphic placeholder: Any MCP client ↔ Universal Agent Bridge ↔ every application via Aquera MCP servers
One Connection, Every Agent

Every class of agent, on one side. Every system you run, on the other

Customers buy Aquera MCP servers to make their systems conversational through the agent platform they already run. Federated, vendor-built MCP servers plug into the same bridge, first-class.

No agent ever holds a credential to an underlying system. Any MCP client connects to the same governed surface, the same day.

Use Cases at a Glance

What people actually ask, and what the Bridge does about it

"Onboard Priya, starting Monday, sales team."

Cross-system onboarding. One governed request creates the worker record, the accounts, the access, and the IT ticket, across four systems.

"Disable Marcus everywhere, he left today."

Leaver deprovisioning. Access removed across directory, IdP, and applications, verified and logged.

"Approve Danielle’s Salesforce request."

Access request fulfillment. A request raised in one system becomes real access in Okta, Entra ID, or Active Directory, approvals honored.

"Reset my password and unlock my account."

Account self-service. Also: "Which groups and applications am I in?" Answered and actioned as the authenticated user.

"What’s my PTO balance? Request Friday off."

HR self-service, ADP WFN. Pay statements, balances, and time-off requests. Live on the ADP Marketplace today.

"What access does my new hire have?"

Identity operations queries. Answers drawn live from the systems of record, not from a stale export.

Let's Talk

See Universal Agent Bridge in Action

A 30-minute working session mapped to your agent access model, scoped to the systems you actually run.

Request a Demo
The Shift

Why one universal bridge, not another point integration

Point-to-point integrations
Aquera Universal Agent Bridge
One build per agent-application pair, N×M sprawl grows with every agent
Integration count. One governed MCP surface covers every agent and every application
Each agent platform holds live credentials to underlying systems
Credentials. Agents never receive credentials, OAuth 2.1 with your IdP’s SSO and MFA
Coarse service accounts, no per-user restriction of data or actions
Authorization. Per-user, per-action fine-grained access, layered on each application’s own model
Stops at each suite’s edge, onboarding still spans four consoles
Cross-application work. One request spans HCM, directory, IdP, and ITSM, governed end to end
Fragmented logs per integration; blocked attempts rarely captured
Audit & observability. Who, what, target, decision, and basis, exportable; allowed and blocked alike
Every new agent platform is a fresh integration project
New agent onboarding. Any MCP client connects to the same governed surface, the same day

Frequently asked questions

What is the Aquera Universal Agent Bridge? +

The Aquera Universal Agent Bridge gives the AI agents running in your environment governed access to the enterprise systems you run, through Aquera MCP servers. One bridge reaches 80+ HCM systems, 20+ identity directories, 10+ ITSM platforms, plus databases and line-of-business applications. Every request is authenticated to a real person, authorized as that person, executed on their behalf, and logged.

How is this different from an agent platform's own connectors? +

Each agent platform's connectors stop at the edge of its own suite, so onboarding still spans four consoles. The Bridge is vendor-neutral: any MCP client reaches every connected system, and a single request can span HCM, directory, IdP, and ITSM, governed and logged end to end.

What makes the Bridge \"universal\"? +

Four dimensions. Any Agent: conversational platforms such as Claude, Copilot, ChatGPT, and Gemini, plus platform agents and custom MCP clients. Every Application: 1,000+ production-grade connectors. Always as the User: per-user, temporal, per-action, default-deny. One Audit Trail: exportable, covering allowed and blocked requests alike.

Is the Universal Agent Bridge an AI agent or assistant? +

No. The Bridge ships no assistant, stores no data, and holds no standing credentials. It is the governed access layer between the agent platforms you already run and the systems you already operate.

How does a request flow through the Bridge? +

On every request: Authenticate, Authorize, Execute, Log. The user is verified through your identity provider over remote MCP with OAuth 2.1, the request is authorized as that person, the action executes on their behalf, and the decision and its basis are written to an exportable audit trail.

What is the authorization ladder? +

The authorization ladder extends each application’s own security model to ensure least privilege, leveraging the authorization levels that application already provides. Fine-grained control is layered on top of each application’s model, never in place of it.

Do AI agents ever receive credentials to enterprise systems? +

No. The agent platform never holds a credential to any underlying system. Access is brokered through OAuth 2.1 with your identity provider’s SSO and MFA, so there are no standing credentials to leak or revoke individually.

Which MCP clients work with the Bridge? +

Every class. Frontier assistants such as Claude, ChatGPT, Gemini, Microsoft 365 Copilot, and Perplexity. Enterprise platform agents such as ServiceNow Now Assist, Salesforce Agentforce, Slack, SAP Joule, and Atlassian Rovo. Agent builders such as Copilot Studio, Amazon Bedrock AgentCore, and Gemini Enterprise. Custom agents built on the OpenAI Agents SDK, Claude Agent SDK, LangChain, or any MCP client.

What is XAA and is Aquera part of it? +

XAA is the MCP Enterprise-Managed Authorization security extension. Aquera is an early adopter, announced with Okta.

What are Aquera MCP servers? +

Aquera MCP servers make your systems conversational through the agent platform you already run. Customers buy them for identity and directories, ITSM and service desks, and HR, payroll, and data. Federated, vendor-built MCP servers plug into the same bridge, first-class.

Which systems can agents reach through the Bridge? +

Identity and directories including Active Directory, Entra ID, Okta, SailPoint, and Saviynt. ITSM including ServiceNow, Freshservice, Jira, and 10+ platforms. HR, payroll, and data including ADP, Workday, UKG, Oracle, and 80+ HCM systems, plus SQL databases and any SCIM application.

Can one request span multiple systems? +

Yes, and that is the point. A single governed request can create the worker record, the accounts, the access, and the IT ticket across four systems. Each platform’s own agent stops at the edge of its own suite; the Bridge does not.

Is HR self-service available today? +

Yes. HR self-service through your assistant is live today for ADP Workforce Now, on the ADP Marketplace: PTO balances, pay statements, and time-off requests through the assistant your company already runs.

What happens when a request is not authorized? +

Unauthorized requests are denied, with constructive next steps returned to the user. The denial and its basis are recorded in the same audit trail as allowed requests.

What does the Bridge log? +

Who asked, what was touched, the decision, and the basis for it, exportable, for allowed and blocked requests alike. No PII is stored in transit.

Why one universal bridge instead of point integrations? +

Without a universal bridge, every agent multiplied by every application is its own integration, credential store, and audit gap, and the sprawl grows with each new agent. One governed MCP surface covers every agent and every application, and any new MCP client connects the same day.

How do I see the Universal Agent Bridge in action? +

Contact sales@aquera.com or visit aquera.com to schedule a working session for your environment, from conversational self-service to cross-system onboarding, governed and audited end to end.

How long does it take to deploy the Universal Agent Bridge? +

Weeks, not quarters. The Bridge runs on the same 1,000+ production-grade connectors that already power Aquera provisioning, so there is no per-agent integration project. Connect your identity provider over OAuth 2.1, enable the MCP servers for the systems you want to reach, and any MCP client your company already runs connects to the same governed surface the same day.